RTA’s excitement centers of happiness providing digital and hand-generated assistance
The streets of Dubai and Transport (RTA) opened its customers’ customers and Al Barra. Following complete rebuilding to change them into hybrid institutions, now offer customers fully, as well as the presence of dedicated counselors.
This initiative is part of the Combined Planner to expand the provision of digital services in accordance with the UAE Digital Government Strategy and Vision of Dubai ‘
Mattar Al Tayer, Director-General, Chairperson of the Board of Directors Roads and Transport (RTA)
Al Tayer commented: “These efforts show the viewpoints and instructions of our leaders to develop a wise town model and invent the dubai as a place of rest on Emirate and Mirarate.
“To replace the excitement centers of MM RAMOOOL and Al Barra into the Hybrid Centers are part of the RTA view, hybrids include today’s view of the State of Dubai ‘Services 360.
“The renewal of the two institutions aim to re-explain the concept of customer service, move more than service delivery to bring more price to the position of Dubai as a Global Leader in the delivery of government needs.
“Initiative is designed to adapt to customer wishes, meet its requirements for fluctuations and efficiency and effective functionality and accuracy of purchase.
Al Tayer emphasized RTA efforts to accelerate the conversion towards digital stations by combining digital technology and ai to increase digital prices.
During visiting the excitement Customer Emm Ramool, Al Tayer was sworn in central institutions, designed in accordance with the latest global practices in customer service.
Internal design of institutions draws the natural environment to create a free space in all categories of customer trip. This approach enhances service delivery by ensuring simple access to RTA services, making immediate finishing transactions, and providing support and guidance funding provided to the private sector.
The complete appearance of service delivery channels combined to facilitate customer access, guaranteed to all groups of seamless and connected journeys, and strengthen the integration between digital and traditional stations.
Al Tayer is also learned about central services, including smart kiosks, website, smart apps, and service counselors. The renewal increased the amount of services provided at the center from 72 to 97, and improves efficiency. As a result, the amount of fixed transaction at the center is expected to increase from 84,000 in 2024 to more than 100,000 at the end of this year.
The 24/7 UMM Ramaol Center’s work has been working more than 1,350 customers outside of regular monthly working hours. Customer numbers at the center has grown over 25 percent in Q2 2025 compared to the same year of Q1.
