The landscape of enterprise AI adoption is changing rapidly. Across regions, the Middle East stands out as one of the fastest growing AI markets, supported by ambitious national AI strategies in countries such as the UAE, Saudi Arabia and Qatar.
The region’s executives are very active in GenAI: in the GCC, almost nine out of ten CEOs report using GenAI in some way, and more than two-thirds of organizations expect to increase investment in AI, seeing it as important for productivity and new business models.
HCTech’s multi-year partnership with OpenAI is at the forefront of this change. This large, multi-year program is designed to help Global 2000 enterprises industrialize GenAI into core business processes, not just in pilots or labs.
“This partnership underscores our commitment to empowering Global 2000 enterprises with revolutionary AI solutions,” said Vijay Guntur, Global Chief Technology Officer and Head of Ecosystems at HClTech. “It reaffirms HCTech’s engineering heritage and aligns with OpenAI’s spirit of innovation. Together, we are driving a new era of AI-powered transformation across our offerings and operations around the world.”
The partnership makes HCTech the first global strategic services partner of OpenAI, with the authority to embed OpenAI’s full product portfolio, such as GPT-4, GPT-4o, ChatGPT Enterprise and OpenAI APIs, into business environments. These partnerships are global, jointly focused on North America, Europe and Asia-Pacific, and are built around multi-year roadmaps rather than point solutions, aligned with large enterprise multi-stack strategies and data strategies.
“Partnering with OpenAI marks an important moment in accelerating the adoption of AI for our customers around the world,” said Vineet Shukla, Chief Business Officer at HCTech. “By combining OpenAI’s advanced capabilities with our AI Force and AI Foundry platforms, we’re empowering businesses to rethink their operations, improve productivity, and create new value at scale. This isn’t just about using technology, it’s about shaping the future of the digital economy.”
Platforms, accelerators and IP
HCTech integrates OpenAI models into its proprietary platforms including AI Force, AI Foundry, AI Engineering and more than 30 industry-specific accelerators covering domains such as customer service, IT automation, supply chain and finance operations. These assets are intended to provide customers with “80% right” solutions – pre-built components for use cases such as intelligent document processing, information assistants, modern code generation and contact center add-ons – to reduce the amount of time for GenAI systems.
Enterprise AI lifecycle coverage
The partnership clearly covers the complete AI lifecycle: AI readiness and maturity assessment, design and integration, data modeling and management, security and compliance, and enterprise-wide change management. This includes establishing business AI operating models, defining policy frameworks (on topics such as data retention, access controls and personal reviews) and building internal centers of excellence to maintain adoption.
Governance, risk and responsible AI
The main emphasis of the partnership is responsible, managed AI at scale, including support for regulatory and industry needs such as data privacy, industry-specific compliance and AI-assisted decision-making. HCTech’s frameworks around model monitoring, bias testing, role-based access control and content filtering are designed to help businesses use OpenAI models while managing operational, reputational and regulatory risk.
Businesses can expect business impact
The combined strengths of OpenAI and HCTech are focused on three main result sets:
- Operational efficiency: GenAI-powered automation of IT operations, software delivery, back-office workflows and field support.
- Experience change: AI pilots for agents and employees, customer support channels, personalized content and information assistants.
- Growth and innovation: New digital products and services, analytics-driven decision support and rapid testing with GenAI use cases across business lines.
Looking ahead, AI is expected to contribute an estimated USD 320 billion to the Middle East economy by 2030, or about 11% of the region’s GDP, with the UAE and Saudi Arabia holding the largest shares. In this context, the HCLTech–OpenAI partnership offers businesses in the Middle East an effective way to translate national AI ambitions and rising levels of investment into scaled, controlled and high-impact GenAI initiatives across industries.
